Customer Service

To PayChoice, customer service means personalized service from a dedicated representative who understands your account and treats you like a person, not an account number. PayChoice assigns a customer service representative to each account resulting in one of the highest client retention rates in the industry. 

At PayChoice, we do not employ a call center approach. Instead, we assign a customer service representative to your account.  Your assigned customer service representative is backed by a strong team of payroll professionals.  We understand that each payroll is unique and can best be served by someone who understands your account and is able to answer your questions. You can use our multiple communication options of phone and online chat to obtain answers to your questions.

Most questions will be answered by your service representative on the initial call.  No waiting for call backs, no multiple calls on the same issue.  Our representatives are thoroughly trained and are FPC (Fundamentals in Payroll)  certified.  This certification, along with our on-going training assures you that your representative understands your payroll and can help you with your questions or issues.

A dedicated customer service representative means better customer service, fewer payroll errors and a better payroll experience.